Refund Policy

1.Our rule

Payments for deamoz plans are non-refundable, except in the cases listed under When we do refund. That includes:

• monthly renewals;
• the amount you pay to move to a plan that costs more;
• days you do not use, if you cancel or move to a cheaper plan during a month;
• deleting your account during a month you have paid for;
• a plan ended because the Acceptable Use Policy was broken.

The free trial is never charged, so there is nothing to refund.

Nothing in this policy takes away any right you have by law.

2.When we do refund

We refund a payment when:

• you were charged twice for the same thing, or charged the wrong amount;
• you were charged after your plan had been cancelled;
• a serious failure on our side kept the service you paid for from working, and we could not fix it;
• the law, or the card network’s rules, require it.

3.Cancelling instead

You can cancel at any time from your Billing page. Nothing more is charged, and your plan keeps working until the month you have paid for ends. You can change your mind until then.

4.How to ask for a refund

Email support@deamoz.com from the email address registered on your deamoz account, within 7 days of the charge (longer only where the law says so). Please include:

• your full name;
• the invoice number, shown on the invoice linked beside each payment in Billing;
• why you are asking.

5.What happens next

We reply within 3 working days. If we approve your refund, we send it within 7 working days, to the card you paid with, in the amount of rupees you were charged.

Our payment provider, payments.lk, can refund a payment only once it has settled, and your bank may take longer to show the money on your statement. If your card is in another currency, your bank converts the refund at its own rate, so the amount may differ slightly from what you first saw; we cannot cover that difference.

A full refund ends the plan it paid for.

6.Card disputes

Please write to us before disputing a charge with your bank: it is usually the quickest way to put things right. While a dispute is open, we may pause the account it concerns.